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Company Policy

Purchase Agreement

By accepting delivery of any product ordered from BarberSalon.com ("BarberSalon.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and BarberSalon.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and BarberSalon.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from BarberSalon.com.

G
eneral Policy

We gladly accept returns on all eligible products (No Exchanges). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 20% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.

Eligible Products:

  • In original, factory condition (unaltered, unworn, undamaged, in the original netting, and with tags attached) and in original packaging.
  • Odor-Free (Any odors on the product will render the product ineligible for return)

Ineligible Products:

  • For Sanitary Reasons : straight razors, shears, combs, brushes, liquids, guards, chemicals, aerosols, etc (unless there is a verifiable manufacturer's defect)
  • Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
  • ALL CLEARANCE ITEMS
  • Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
  • Products teased/feathered are considered used/damaged and will be ineligible.
  • Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.

Return Period

  • US Continental Return for refund within: 10 calendar days
  • International and military installation Return for refund within: 15 calendar days

If customer refuses package(s) or the package(s) is returned due to a failed delivery, we will charge a 20% restocking fee to recover return shipping costs.

If your product is ineligible for return, we will email you the option of:

Returning the item(s) to you at your cost

Ineligible item(s) will be automatically disposed of, 30 days after receipt.

We will only pay the return shipping cost if the product is defective or the return is a result of our error.

Note: Customer is solely responsible for shipping any Returned product to BarberSalon.com. We recommend that you(1)use a carrier that offers shipment tracking for all returns and(2)either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to(1)use a carrier that offers tracking or(2)insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Out-Of-Stock (Back-Order) Items

If Item Is Out Of Stock (Back-Order), We Will Cancel And Issue A Refund For The Item(S). We Cannot Process Any Exchanges For The Item(S) That Is Out Of Stock.


Standard Return Policy

Merchandise may be returned within 10 calender days of the receipt date. All returns must be authorized and minimum 20% restocking fee will apply.

This Is Our Standard Return Policy. Items Covered By This Policy (Those Products For Which BarberSalon States "This Item May Be Returned For A Store Credit Or Refund Within 10 Days For Customers") Must Be Returned To BarberSalon Within 10 Calendar Days For US Continental Customers Or 15 Calendar Days For International Or Military Installation Customer Of The Invoice Date For This Policy To Apply. "Return" Constitutes Receipt Of The Product By BarberSalon, And Not The Mere Issuance Of An RMA.


Please call 973-371-0888 Monday thru Saturday from 8:00 am to 7:00 pm Eastern and Sunday from 10:30 am to 5:00 pm Easterm to obtain a Return Merchandise Authorization Number. We will not accept any returns without a RMA#.

Merchandise returned must be in 'as mailed' condition, at your expense, unused and complete with all original packaging and instructions (if applicable).

Customer who are wish to exchange merchandise within 10 calender days, we can provide you with a store credit, which you can use for future purchase.

The Following Conditions Are Not Acceptable For Return, And Will Result In The Hair Product Being Returned To You At Your Expense:
  • Any Item That Is NOT 'as mailed' condition (unused and complete with all original packaging and instructions).
  • Any Item That Is Cut Or Altered In Any Way
  • Any Hair That Is Burned Or Missing Hair Piece
  • Any Hair That Is Missing Outside Package

Acceptable Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Wire Transfer
  • Pre-paid company check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
  • We Do Not Take Fax Or C.O.D. Orders.

Shipping Methods

  • USPS Priority Mail : Delivery within 2 to 9 business days + 24-72 hours to process the order. (For Hawaii, Alaska, Puerto Rico, Guam, Virgin Island customers)
  • USPS Priority Mail Express : 1 – 2 Business Days + 24-72 hours to process the order.
  • USPS Priority Mail International : 3 – 10 Business Days + 24-72 hours to process the order.
  • USPS Priority Mail Express International : 2 – 5 Business Days + 24-72 hours to process the order.
  • UPS Ground : 5 to 7 business days + 24-72 hours to process the order.
  • UPS 3Day : 3 business days + 24-72 hours to process the order.
  • UPS 2Day : 2 business days + 24-72 hours to process the order.
  • UPS Next Day Residential : Delivery within 1 business day + 24-72 hours to process the order.
  • APO/FPO orders are ship out via USPS. Delivery will take approximately 1 to 3 weeks + 24-72 hours to process the order.
  • All orders require 24-72 hours processing time before shipping.
  • Only USPS deliveries will be made on Saturday but not on Sunday.
  • No UPS deliveries will be made on Saturday or Sunday.
  • Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
  • BarberSalon.com will use either USPS, UPS to ship out order.Express Shipping is not available for PO Box or Military address. If you select express shipping method to po box or military address shipping difference from express to priority shipping cost will be issued and package will ship priority mail.
  • Order tracking: Please wait for 24 to 72 hours after your package has been shipped for tracking to be updated by email.
BarberSalon.com reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to BarberSaslon.com. BarberSalon.com is in no way responsible for any shipment that is not delivered and by purchasing from BarberSalon.com. You are agreeing to these terms and here by forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of BarberSalon.com.

Free Shipping

1) Free Shipping Eligible Item

Free Shipping Eligible Item
How do I take advantage of Free Standard Shipping?
  1. All Free shipping products must be noted as Free Shipping.
  2. All other products will be charged for shipping.
  3. Your order must contain Free Shipping Eligible Products only to receive Free Shipping. The inclusion of any other Non-Free Shipping Products may result in additional shipping charges.
  4. Free Shipping Only Applies To The Physical Addresses Within The Continental U.S., Excluding Post Office Boxes (P.O. BOX Addresses), HI, AK, VI, PR, APO/FPO Addresses And Outside The U.S.
Within contiguous United States
All Free shipping products must be noted as "Free Shipping". All other products will be charged for shipping.

Hawaii, Alaska, US Territories, Military Installations (APO, MPO, DPO, etc)
Unfortunately, we don't offer free shipping due to high shipping cost to these areas but offer one of the inexpensive shipping cost to these areas.

International & Overseas
Unfortunately, we do not offer free shipping to other countries outside of United States but continue to work with our shipper to give our overseas customers lower shipping rates.

About Free Shipping Delivery Method
We reserve the right to change the shipping method selected if there is a problem with the provided address and/or the shipping method that was selected. We reserves the right to substitute a comparable shipping method at our own discretion. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.

2) Free Shipping on Hair Purchases $59.99 or More

All Human Hair And Synthetic Fiber Hair Products Are Eligible For Free Standard Ground Shipping Within The Continental U.S., When The Total Purchase Amount Meets Or Exceeds The Minimum Requirement.
Your Order Must Contain Human Hair And/Or Synthetic Fiber Hair Products Only To Receive Free Shipping. Inclusion Of Any Other Products May Result In Additional Shipping Charges.

Within contiguous United States
Free shipping will automatically show when subtotal of item is over $60.00.

Hawaii, Alaska, US Territories, Military Installations (APO, MPO, DPO, etc)
Unfortunately, we don't offer free shipping due to high shipping cost to these areas but offer one of the inexpensive shipping cost to these areas.

International & Overseas
Unfortunately, we do not offer free shipping to other countries outside of United States but continue to work with our shipper to give our overseas customers lower shipping rates.

About Free Shipping Delivery Method
We reserve the right to change the shipping method selected if there is a problem with the provided address and/or the shipping method that was selected. We reserves the right to substitute a comparable shipping method at our own discretion. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.

3) Save $10 on shipping when the purchase of $100 or more.

We will provide $10 of your shipping fees (when the purchase of $100 or more) when your shipping fee gets over $10 you will be charged just the difference.
If your order is less than $100, you will be charged actual shipping rate.
All orders are delivered by either USPS, UPS.

Lost or Stolen Item

We are not responsible for any item lost or stolen after the package has been delivered by carrier(USPS or UPS).

Wrong Item

If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail you UPS pre-paid return label for you to send the wrong item back to us. However, if you can't drop the item at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item back to us via USPS Priority mail and enclose the receipt inside box for us to refund the shipping cost back to you.

We will ship out correct item once we verify that you have mailed out incorrect item back to us.
If you want to get refunded we will refund once we receive item and inspect the item.
If we don't receive wrong item within 30 calendar days of you contacting us we will void out the UPS return label and reject the wrong item back to you.

Physical Damage Policy

Physical damage to any product purchased at BarberSalon.com will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, BarberSalon.com will return any physically damaged item back to the customer at the customer's expense.

Processing Time

You can expect your order to be processed and ship out within 24-72 business hours from order time, and there are no problems with payment verification. BarberSalon.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Changing Order

You may request to change your shipping address or shipping method once you submit your order. However, we can't make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, contact us at (844) 837-8157 during BarberSalon.com hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.

Cancelling an Order

BarberSalon.com processes your order electronically, therefore, your order may be processed when you 'complete purchase'. We will make every effort to stop the processing of your order if it has not shipped. Please contact us immediately at BarberSalonOrder@gmail.com with Subject Cancel Order# or by phone (844-837-8157)during business hours.
Your order must be confirmed by Customer Service that it has not shipped from our warehouse. Once confirmed, you will be issued a refund.
Orders already shipped from our warehouse cannot be cancelled and will fall under the returns for refund policy.

Warranties; All Product Sold "AS-IS" or "With All Faults"

BARBERSALON.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY BARBERSALON.COM ARE NOT MANUFACTURED BY BARBERSALON.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). BARBERSALON.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. BARBERSALON.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. BARBERSALON.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Limitation of Liability

IN ALL CIRCUMSTANCES BARBERSALON.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. BARBERSALON.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. BARBERSALON.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT BARBERSALON.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Product Listing Policy

BarberSalon.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, BarberSalon.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from BarberSalon.com are provided as resources to customers looking for additional information and/or professional opinion. BarberSalon.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
 
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